Frequently Asked Questions

Club Membership

1.     How do I become a Health Club member?

To become a Health Club member, click on Register and provide a valid email ID, you will receive a verification email. Upon successful verification, you will become a Health Club member. Email verification is not required if you register with your Google or Facebook account.

 

2.     What is the validity of my membership?

Your membership is valid for the complete tenure of Health Club program.

 

3.     What are the membership categories?

There are 2 categories – Gold and Platinum. A Gold member earns 1 point for every $ 1 HKD spent on buying MoveFree products while a Platinum member earns 2 points for every $ 1 HKD spent. When you join, you automatically become a Gold Member.

 

4.     How do I earn points?

To earn points, the member has to upload the Purchase Receipt and fill in the necessary details on www.healthclub.com.hk. Upon confirmation by Health Club, points will be credited to member's account within 7 working days. The member has to upload scanned copy of original machine generated receipt(s) within 30 days of Receipt date. Handwritten, soiled or damaged receipts will not be accepted. A member can earn points from a Receipt only once. The amount indicated on the Receipt against each Move Free product purchased will be considered for points calculation.

 

5.     How do I upgrade to Platinum membership?

Gold member will qualify for Platinum tier level upon reaching HKD500 accumulated purchase within the point expiration period.

 

6.     Can I get points if I purchase any MoveFree product?

You will get points for purchase of any MoveFree product that is made for Hong Kong SAR market.

 

7.     Can I get points if I purchase from selected store?

You will get points for purchase from selected store as long as you get a machine printed Purchase Receipt. Ensure to upload a scanned copy of original machine generated receipt(s) within 30 days of Purchase Receipt date.

 

8.     Can I get points if I purchase MoveFree from outside Hong Kong SAR?

The programme is valid for purchases within Hong Kong SAR only.

 

9.     How do I use / redeem my points?

Visit the Rewards section of www.healthclub.com.hk and select the rewards you want to redeem. Make sure you have enough points to redeem the reward.

 

10.  Will my points and membership expire?

Points and Platinum member status will expire on 31st December each year.

If you uploaded a receipt or get upgraded to Platinum status during 1st July – 31st December of the current year, the points earned during 1st July to 31st December and membership status will retain until the 31st December of the following year.

 

11.  Can I transfer points to my friend?

Points are not transferable and cannot be used in combination with or shared between other club accounts the Member may have.

 

12.  Can I get points if I refer a friend?

If your friend complete member registration via the unique link the club provided in the members referral campaign, you will get an extra of 20 points. You can at maximum be credited 200 points via members referral campaign, which is equivalent to 10 members referral. 

 

13.  What are the benefits of joining this Club?

There are several benefits – 1. Earn points and use them to redeem Rewards 2. Get special offers for members only which will be run from time to time. 3. Get extra points for first purchase, refer a friend and other occasions.

 

14.  Do you have a Mobile app?

We do not have a Mobile app yet, stay tuned for any update on this in the future.

 

 

Registration / Log in

1.     What should I do if I forget my login password?

Click on forgot password, you will be requested to provide your email address for registering the membership. An email will be sent with URL to reset password. If password reset is not completed within 3 hours the URL will expire and another forgot password request is required.

 

2.     What should I do if I did not receive email verification link after having registered with Health Club? 

Please check if the email address is entered correctly and to also check Spam folder. Please also note that verification URL provided in the email will expire after 3 days.

 

3.     What are the details that I need to submit during registration?

During registration, you will only need to provide your First Name, Last Name and Email Address.

 

4.     How do I cancel my membership?

Membership Cancellation request could be found on edit member profile page. You can cancel membership with re-confirmation by inputting password.

 

5.     Is there a fee for being a Health Club member?

There are no charges for being a Health Club member.

 

6.     What should I do if my membership account is locked?

If log-in password has been wrongly entered for 5 consecutive attempts account will be locked. Kindly wait for 24 hours to retry.

 

 

Information on the site

1.     Where can I see details of rewards?

Rewards section. Click here.

 

2.     Where can I see my points history?

Your Account page after logging in has Points History tab which you can click to see points history.

 

3.     Where do I upload receipt to earn points?

Your Account page after logging in has Upload Receipts tab which you can click to upload receipt.

 

4.     Where can I enter or edit my profile information and contact details?

Your Account page after logging in has Edit Profile tab which you can click to enter or edit profile information and contact details.

 

5.     How can I contact you?

Contact us tab on home page. https://healthclub.com.hk/contact and leave a message and we will get back to you with our reply.

 

6.     How is my personal data protected?

Our Commitment to Personal Data Security

To maintain the accuracy of the Personal Data, as well as to prevent unauthorized access to and ensure the correct use of, Personal Data, we have implemented appropriate physical, technical, and administrative measures to safeguard and secure Personal Data that we collect.

For example, we use Secure Socket Layer (SSL) protocol—an industry standard for encryption over the Internet—to protect in transmission the Personal Data we collect online. When you type in sensitive information such as personal contact details, these will be automatically converted into codes before being securely dispatched over the Internet. All electronic Personal Data that we maintain is securely stored and further protected through our use of appropriate access controls. When disposing of Personal Data, paper documents containing Personal Data are securely destroyed, and electronic files storing Personal Data are permanently deleted.

As stated above, in some instances we may entrust Personal Data to third party service providers, binding them to protect the security of Personal Data and only to use it for the purposes we specify.

 

7.     How is my personal data used?

Personal data will be used only for communicating with you from time to time about Program offers, rewards, your point status and any other communication.

 

 

Uploading receipt

1.     I have uploaded my receipt but reward points was not credited. What do I do?

The uploaded receipts may not be approved due to blurred image or other reasons. Check your emails for record. You may need to repeat your upload to qualify for rewards. 

 

2.     What do I do if I am not able to upload the receipt?

Use the Contact us tab and leave a message with your preferred contact details (email / Phone). We will get back to you with our reply.

 

3.     I am clicking the camera icon but it's not working.

Use the Contact us tab and leave a message with your preferred contact details (email / Phone). We will get back to you with our reply.

 

4.     I have many products on the receipt, which amount do I enter?

Enter the total amount of MoveFree products you purchased in the receipt separately using the drop down tabs provided.

 

5.     How much time do I have after buying products to upload the Receipt?

Receipt should be uploaded within 30 days from purchase date (receipt date).

 

6.     What do you mean by Receipt No?

The unique code of each receipt. See examples provided on Upload Receipt page to find the Receipt No.

 

 

Rewards

1.     How many rewards can I redeem at one go?

You may redeem as many Rewards as you like provided you have sufficient points for redemption.

 

2.     In how many days will I get my reward?

We will deliver your reward anywhere in 7 to 15 working days based on type of reward. We will make best efforts to provide the Redeemed reward within reasonable time subject to the nature of the Reward. 

 

3.     How to use the e-coupon? What is the validity period?

The e-coupon will be a coupon code which can be used at the online store for which it has been issued during check-out. The validity period of the e-coupon will be mentioned when issuing it or will be part of Terms & conditions on store site.

 

4.     I haven't received my reward yet. What do I do?

Use the Contact us tab and leave a message with your preferred contact details (email / Phone). We will get back to you with our reply.

 

5.     Can I return my reward?

The redeemed rewards cannot be returned or exchanged for other rewards or MoveFree products.